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Exam Name: The Foundation Examination - ITIL®
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ISEB-ITILF accurate prep material Total Q&A: 418 Questions and Answers
Last Update: 2016-11-15
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NO.1 Why are public frameworks, such as 1TIL, attractive when compared to proprietary
knowledge?
A. Public frameworks are always cheaper to adopt
B. Proprietary knowledge has been tested in a wide range of environments
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often
undocumented
Answer: D
ISEB-ITILF notes
NO.2 Hierarchic escalation is BEST described as?
A. Passing an incident to people with a greater level of technical skill
B. Notifying more senior levels of management about an incident
C. Failing to meet the incident resolution times specified in a service level agreement
D. Using more senior specialists than necessary to resolve an Incident to maintain customer
satisfaction
Answer: B
ISEB-ITILF Guide ISEB-ITILF practical
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